Refund Policy
Last updated: March 1, 2023
At OakBrushStudio, we take pride in the quality of the delicious pizzas and the service we provide at our location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Ensuring your satisfaction is our top priority. In the rare event that your order doesn't meet your expectations, we have outlined our Refund Policy below.
Returns and Refunds
If you are unsatisfied with your purchase from oakbrushstudio.sbs, for any reason, the following terms apply for a return and refund.
Eligible Products
Due to the perishable nature of our products, we only accept returns and issue refunds under specific circumstances:
- Incorrect product: If you’ve received a product different from the one you ordered, please contact us within 2 hours of receipt.
- Quality issues: If the product is not up to the agreed quality standards, please reach out within 2 hours of receipt with photographic evidence.
Non-eligible Products
We cannot accept returns or offer refunds for the following:
- Dislike of taste
- Incorrect orders made by the customer
- Partially consumed products
How to Initiate a Return
To begin the return process, please follow these steps:
- Contact our customer service team at +44 20 7946 0958 immediately upon noticing any issue.
- Provide a detailed explanation of the issue, including photos if applicable.
- Our team will assess your request and offer appropriate solutions such as a replacement or refund.
Refund Processing
After your return is approved, your refund will be processed to your original method of payment within 5 to 7 business days. Please note that your banking institution may require additional time to process and post this transaction to your account.
Cancellations
If you wish to cancel your order, you may do so by calling +44 20 7946 0958 within 10 minutes of placing the order. We cannot cancel orders that have already been prepared or are en route for delivery.
Contact Us
For any questions regarding our Refund Policy, or to discuss a recent order, please contact us at:
- Phone: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
We aim to ensure that every experience with OakBrushStudio is a delightful one, and we appreciate your business. Please remember that this Refund Policy is subject to change, and the current version is always available on our website oakbrushstudio.sbs.